Privacy Policy

Last updated: 21 July 2026

Masons Electrical ("we," "us," "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA"). This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding it.

By using our website (masonselectrical.co.za), placing an order, or requesting a quote through our contact forms, you consent to the practices described in this Privacy Policy.

1. Who We Are

Masons Electrical is a registered electrical contracting business operating in Cape Town, South Africa.

• Contact: admin@masonselectrical.co.za / 079 513 2241
• Physical address: 5 Versailles Close, La Rochelle, Bellville, 7530
• Information Officer: Mark Mason

2. Information We Collect

We may collect the following personal information:

• Contact details you provide via our quote request forms: name, phone number, email address, property address
• Order information when you purchase products through our online store: name, delivery address, email, phone number, and payment confirmation (payment card details are processed and stored by our payment provider, not by us directly)
• Communication details if you contact us via phone, WhatsApp, or email
• Technical information automatically collected when you browse our website, such as IP address, browser type, and pages visited (via standard Shopify analytics)
• [If applicable: Location data, if you use our Google Maps-based features]

3. How We Use Your Information

We use your personal information to:

• Respond to quote requests and provide electrical services
• Process and fulfil product orders through our online store
• Communicate with you about your enquiry, order, or scheduled work
• Issue invoices and Certificates of Compliance where applicable
• Improve our website and services
• Comply with legal and regulatory obligations
• Send you marketing communications and promotional offers, where you have opted in to receive them — you may unsubscribe at any time using the link in any marketing email, or by contacting us directly

4. Third-Party Service Providers

We use the following third-party services, which may process your personal information on our behalf:

• Shopify — our e-commerce platform, which processes orders, payments, and stores customer/order data
• Shopify Forms — Shopify's official form-builder app, used to process quote request submissions from our website
• Google Maps / Google Places API — used to display our business location and customer reviews
• Google Analytics — used to understand website traffic and visitor behaviour
• Meta (Facebook) Pixel — used to measure and improve the effectiveness of our advertising on Facebook and Instagram

These providers are contractually and/or legally required to protect your information and may only use it for the purposes we've engaged them for.

5. Data Sharing

We do not sell your personal information. We may share your information with:

• Service providers listed above, strictly to deliver our services
• Regulatory bodies, where required for compliance purposes (e.g., Certificate of Compliance lodgement)
• Law enforcement or legal authorities, where required by law

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements. [Insert your specific retention period if you have one, e.g., "Customer and order records are retained for 5 years in line with South African tax record-keeping requirements."]

7. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, subject to our legal obligations to retain certain records
• Object to the processing of your personal information in certain circumstances
• Withdraw consent where processing is based on consent (e.g., marketing communications)
• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated

To exercise any of these rights, contact us at admin@masonselectrical.co.za.

8. Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand site usage. In addition to cookies built into the Shopify platform, we use:

• Google Analytics, which collects information such as pages visited, time spent on the site, and general location, to help us understand how visitors use our website
• Meta (Facebook) Pixel, which helps us measure the effectiveness of our advertising and show relevant ads to people who have visited our website, in accordance with Meta's own privacy practices

You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the Site.

10. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

12. Contact Us

For any questions about this Privacy Policy or how we handle your personal information:

• Email: admin@masonselectrical.co.za
• Phone: 079 513 2241
• Address: 5 Versailles Close, La Rochelle, Bellville, 7530

Information Regulator of South Africa (if you wish to lodge a complaint):

• Website: inforegulator.org.za
• Email: complaints.IR@justice.gov.za

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This document is a general template and does not constitute legal advice. Masons Electrical should have this document reviewed by a qualified attorney to ensure full POPIA compliance before publishing.